Official rules and regulations governing your use of kbmapp's gaming platform and services
In these Terms and Conditions, unless the context otherwise requires, the following words and expressions shall have the following meanings:
References to singular include plural and vice versa. Headings are for convenience only and do not affect interpretation.
All Users must be at least twenty-one (21) years of age at the time of Account registration. kbmapp reserves the right to request proof of age at any time. Accounts found to be held by individuals under 21 years will be immediately closed, and all funds forfeited.
Users must be residents of Indonesia or jurisdictions where online gambling is legally permitted. By registering, you confirm that your use of kbmapp services does not violate any laws applicable in your jurisdiction of residence. kbmapp is not responsible for Users' compliance with local regulations.
Each User may maintain only one (1) Account with kbmapp. Multiple accounts created by the same individual, whether using different personal information or not, are strictly prohibited. Detection of duplicate accounts will result in closure of all associated accounts and forfeiture of balances.
You represent and warrant that you have full legal capacity to enter into a binding contract with kbmapp, are not acting on behalf of any third party unless expressly authorized, and are using your own funds for deposits and wagers.
The following individuals are prohibited from using kbmapp services: (a) persons under 21 years of age; (b) persons residing in jurisdictions where online gambling is illegal; (c) employees, directors, and immediate family members of kbmapp and its affiliates; (d) persons previously excluded or self-excluded from gambling services; (e) persons with outstanding debts to kbmapp.
To register an Account, you must provide accurate, complete, and current information including full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, and mobile phone number. Providing false or misleading information constitutes grounds for immediate Account termination.
kbmapp employs Know Your Customer (KYC) procedures to verify User identity and comply with anti-money laundering regulations. You may be required to submit copies of government-issued identification (KTP, passport, or driver's license), proof of address (utility bill or bank statement dated within 90 days), and additional documentation as requested. Accounts that fail to complete KYC verification within the specified timeframe may be suspended, and withdrawal requests will be declined pending verification completion.
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your login information with any third party, use easily guessable passwords, or allow others to access your Account. kbmapp recommends using strong passwords combining uppercase letters, lowercase letters, numbers, and special characters. You must immediately notify kbmapp of any unauthorized Account access or security breach.
You must promptly update your Account information if any registered details change, including residential address, contact information, or payment methods. kbmapp is not liable for consequences arising from outdated or incorrect Account information.
All activities conducted through your Account are deemed to be authorized by you, whether or not you personally conducted them. You are financially responsible for all transactions processed through your Account. kbmapp is not liable for losses resulting from unauthorized Account access due to your failure to maintain login credential security.
kbmapp accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet services (OVO, DANA, GoPay, ShopeePay). All deposits must be made in Indonesian Rupiah (IDR). Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process.
You warrant that all funds deposited into your Account are derived from legitimate sources, are your own property, and are not proceeds of criminal activity. kbmapp reserves the right to request proof of source of funds and reject deposits that cannot be adequately verified. Deposits from third-party payment methods (accounts not registered in your name) may be rejected and returned.
Most deposits process instantly upon receipt of payment confirmation. However, processing times may vary depending on the payment method selected and external factors beyond kbmapp's control, including banking hours, public holidays, and payment provider maintenance. kbmapp is not responsible for delays caused by third-party payment processors or financial institutions.
kbmapp does not charge fees for deposits. However, your bank or payment provider may impose transaction fees. You are responsible for all fees charged by third parties in connection with deposits to your Account.
If your Account is credited with funds to which you are not entitled, whether due to technical error, human error, or otherwise, you must notify kbmapp immediately. Funds incorrectly credited remain the property of kbmapp and will be deducted from your Account balance. Using incorrectly credited funds for betting purposes does not entitle you to retain such funds or any winnings derived from them.
You may request withdrawal of your Account balance at any time, subject to these Terms and Conditions. Withdrawals are processed to the same payment method used for deposits where possible. Minimum withdrawal amounts apply and are displayed in the withdrawal interface. You may be required to complete KYC verification before your first withdrawal is processed.
kbmapp endeavors to process withdrawal requests within fifteen (15) minutes to three (3) hours during Indonesian banking hours (Monday through Friday, 09:00 to 16:00 WIB). Withdrawals requested outside banking hours will be processed on the next business day. First-time withdrawals and large-value withdrawals may require additional verification and processing time. kbmapp reserves the right to conduct security checks on withdrawal requests, which may extend processing times.
kbmapp does not charge withdrawal fees for standard processing. However, expedited withdrawal services, if available, may incur additional fees as disclosed at the time of request. Bank transfer fees imposed by receiving financial institutions are your responsibility.
Deposits must be wagered at least one (1) time before withdrawal is permitted, unless kbmapp determines the deposit was made in error. This requirement helps prevent money laundering activities. Bonus funds are subject to specific wagering requirements detailed in the applicable bonus terms.
kbmapp reserves the right to decline withdrawal requests in the following circumstances: (a) incomplete or failed KYC verification; (b) suspicious or fraudulent activity detected; (c) violation of these Terms and Conditions; (d) outstanding wagering requirements not met; (e) withdrawal requested to a third-party account; (f) technical issues or security concerns. You will be notified if your withdrawal is declined and provided with reasons where appropriate.
Accounts with no login activity for twelve (12) consecutive months are considered dormant. Dormant accounts may be subject to monthly inactivity fees deducted from the remaining balance until the balance reaches zero or the account is reactivated. kbmapp will attempt to contact you via registered email before applying inactivity fees.
All bets are final once confirmed. You are responsible for ensuring that your bet selections, stake amounts, and odds are correct before confirmation. kbmapp is not obligated to cancel or modify bets placed in error. Bets placed using bonus funds are subject to the applicable bonus terms and wagering requirements.
kbmapp reserves the right to accept, reject, or limit any bet without providing reasons. Factors affecting bet acceptance include but are not limited to: account status, betting patterns, market liquidity, odds accuracy, and compliance with maximum stake limits. Rejected bets will be refunded to your Account balance.
While kbmapp makes every effort to ensure odds accuracy, errors may occur due to technical glitches, human error, or data provider issues. Obvious errors, also known as "palpable errors," include but are not limited to: odds significantly inconsistent with the market, incorrect event start times, or mismatched competitors. kbmapp reserves the right to void bets placed on obvious errors and refund stakes, even after settlement.
Winning bets are settled based on official results provided by recognized sports governing bodies and data providers. For sports betting, results are final once the match or event concludes. For togel betting, official draw results from authorized Indonesian lottery operators govern settlement. Casino game results are determined by certified Random Number Generators (RNG). Disputes regarding results must be raised within forty-eight (48) hours of settlement.
If a sporting event is abandoned, postponed, or suspended, bet settlement depends on specific sport and market rules. Generally, if an event is rescheduled within forty-eight (48) hours, bets remain valid. If rescheduled beyond forty-eight (48) hours or cancelled entirely, bets are typically voided and stakes refunded. Live casino and slot game rounds interrupted due to technical issues will be settled according to the game provider's rules.
kbmapp reserves the right to impose maximum payout limits per bet, per day, or per event. Maximum winning limits vary by game type, sport, and market. These limits are available upon request from customer support. Winnings exceeding maximum limits will be reduced to the applicable maximum, and excess amounts forfeited.
Bonuses and promotions are available at kbmapp's discretion and may be subject to specific eligibility criteria including account status, deposit history, geographic location, and previous bonus participation. kbmapp reserves the right to exclude certain Users from bonus offers without prior notice or explanation.
Each bonus or promotion is governed by specific terms and conditions published at the time of the offer. These may include wagering requirements (the number of times bonus funds must be wagered before withdrawal), time limits (the period within which wagering requirements must be met), eligible games (games that contribute to wagering requirements), and maximum bet limits while using bonus funds. Failure to comply with bonus terms may result in forfeiture of bonus funds and associated winnings.
Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, coordinated betting with other users to guarantee profit, exploiting technical errors or loopholes, and engaging in low-risk betting strategies solely to meet wagering requirements. Users found engaging in bonus abuse will have bonuses and associated winnings forfeited, accounts suspended or terminated, and may be prohibited from future bonus eligibility.
kbmapp reserves the right to cancel, modify, or withdraw any bonus or promotion at any time without prior notice. Active bonuses may be cancelled if kbmapp suspects fraud, abuse, or violation of bonus terms. You may voluntarily forfeit an active bonus by contacting customer support, though any bonus funds and associated winnings will be removed from your Account balance.
The following activities are strictly prohibited when using kbmapp services:
Users suspected of engaging in prohibited activities will be investigated. During investigation, accounts may be suspended, deposits and withdrawals frozen, and betting privileges revoked. If prohibited activity is confirmed, accounts will be permanently closed, funds forfeited, and legal action pursued where appropriate.
kbmapp endeavors to maintain continuous service availability but does not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control. kbmapp is not liable for losses resulting from service interruptions, technical failures, or third-party service provider outages.
While kbmapp strives to ensure accuracy of information displayed on the platform, including odds, results, account balances, and game outcomes, errors may occasionally occur. kbmapp is not liable for losses resulting from inaccurate information unless caused by our gross negligence or willful misconduct. In case of obvious errors, kbmapp reserves the right to correct the error and void affected bets.
kbmapp utilizes third-party services including payment processors, game providers, data feed providers, and security services. While we select reputable partners, kbmapp is not liable for failures, errors, or deficiencies in third-party services beyond our reasonable control. Claims related to third-party services should be directed to the respective service provider.
You acknowledge and accept responsibility for: (a) ensuring your use of kbmapp complies with applicable laws in your jurisdiction; (b) maintaining the security of your Account credentials; (c) verifying the accuracy of bets before confirmation; (d) managing your gambling behavior responsibly; (e) understanding game rules and betting terms before participating.
To the maximum extent permitted by law, kbmapp's total liability to you for any claims arising from your use of our services, whether in contract, tort, or otherwise, shall not exceed the amount of funds held in your Account at the time the claim arose. kbmapp is not liable for indirect, consequential, special, or punitive damages including but not limited to loss of profits, loss of business opportunity, or emotional distress.
You agree to indemnify, defend, and hold harmless kbmapp, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms and Conditions; (b) your violation of applicable laws or regulations; (c) your infringement of third-party rights; (d) unauthorized access to your Account resulting from your failure to maintain credential security.
You may close your Account at any time by contacting customer support. Before account closure is finalized, you must withdraw any remaining balance (subject to wagering requirements and verification procedures). Voluntarily closed accounts may be reopened at kbmapp's discretion, subject to verification and compliance checks.
kbmapp reserves the right to suspend your Account temporarily for the following reasons: (a) suspected violation of these Terms and Conditions; (b) irregular betting patterns or suspected fraud; (c) pending investigation of account activity; (d) incomplete or failed KYC verification; (e) protection of your account security. During suspension, you will be unable to place bets or withdraw funds until the issue is resolved.
kbmapp may terminate your Account immediately and without prior notice if: (a) you breach any provision of these Terms and Conditions; (b) you engage in prohibited activities including fraud, collusion, or abuse; (c) you provide false information during registration or KYC verification; (d) you are found to be under 21 years of age; (e) your use of services is deemed to pose risks to kbmapp or other users. Upon termination for cause, any remaining Account balance may be forfeited, and you will be permanently excluded from future registration.
Upon Account termination: (a) your access to kbmapp services will cease immediately; (b) all pending bets will be settled according to standard rules or voided and refunded; (c) bonus funds and associated winnings will be forfeited; (d) if termination was due to your breach, remaining funds may be forfeited; (e) if termination was not due to your breach, remaining funds (after deduction of applicable fees and charges) will be returned via the original payment method.
Users concerned about their gambling behavior may request self-exclusion for specified periods ranging from six (6) months to permanent exclusion. During self-exclusion, you will be unable to access your Account or create new accounts. Self-exclusion requests are irreversible for the specified period. For information on self-exclusion procedures, please see our Responsible Gaming page or contact customer support.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which kbmapp is licensed to operate. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In the event of any dispute, claim, or controversy arising from or relating to these Terms and Conditions or your use of kbmapp services, you agree to first attempt resolution through good-faith negotiation with kbmapp customer support. Most disputes can be resolved quickly through direct communication.
Formal complaints should be submitted in writing via email to the address provided in Section 12. Your complaint should include your account username, detailed description of the issue, relevant dates and transactions, and any supporting documentation. kbmapp will acknowledge receipt within forty-eight (48) hours and endeavor to provide a substantive response within fourteen (14) business days. If you are dissatisfied with kbmapp's response, you may escalate to the relevant licensing authority or independent dispute resolution service.
If disputes cannot be resolved through negotiation or customer complaints procedures, either party may elect to submit the dispute to binding arbitration. Arbitration shall be conducted by a single arbitrator appointed in accordance with the rules of the arbitration institution designated in our licensing jurisdiction. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration against kbmapp.
For questions, concerns, or complaints regarding these Terms and Conditions or kbmapp services, please contact us through the following channels:
We endeavor to respond to all inquiries within twenty-four (24) hours. For urgent matters, live chat provides the fastest response times with average wait times under two minutes.
kbmapp reserves the right to modify these Terms and Conditions at any time without prior notice. Material changes will be communicated via email to your registered email address and/or prominent notice on the platform. Continued use of kbmapp services following notification of changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
These Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and kbmapp regarding your use of our services, superseding all prior agreements, understandings, and representations whether written or oral.
Visit our FAQ page for quick answers to common questions about registration, deposits, withdrawals, and betting rules.
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Gambling should be entertainment. Learn about self-exclusion tools, deposit limits, and responsible gaming resources available to you.
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